REFUND POLICY

 Last update: July 1, 2024

RELIZ LTD (legal entity location address: 2 office 1, Trejqet Huggiega, Triq Victor Scerri, Naxxar, Nxr 1032, Malta) (“Reliz” “us”, “we”, and “our”) pleased to see you have an interest in our services and related to provide to users (hereinafter — “User”, “you”, and “your”) certain websites, software, applications, content, products, and services.

THIS REFUND POLICY APPLIES ONLY IF YOUR ACCESS TO RISEUP (THE “SERVICE”) HAS BEEN PURCHASED DIRECTLY ON THE WEBSITE AVAILABLE VIA THE WEBSITE. ANY FEATURES OF THE RISEUP SERVICES (SUBSCRIPTIONS, ADD-ON ITEMS) PURCHASED VIA AN APPLICATION STORE ARE SUBJECT TO SUCH APPLICATION STORE'S REFUND POLICIES. THUS, YOU HAVE TO CONTACT AN APPLICATION STORE’S SUPPORT TO REQUEST A REFUND.

By using the RiseUp Services on any computer, mobile phone, tablet, or another device (collectively the “Device”), you as a User of the RiseUp Services confirm that you have read, understand, and agree to be bound by this Refund Policy and any other applicable law.

SO, PLEASE READ THIS REFUND POLICY CAREFULLY BEFORE USING THE RISEUP SERVICES. THIS REFUND POLICY GOVERNS YOUR RIGHTS FOR REFUND FOR USING THE RISEUP SERVICES. BY USING AND PURCHASING THE RISEUP SERVICES, YOU AGREE TO BE BOUND BY THIS REFUND POLICY.

We may change this Refund Policy at any time without prior notice, effective upon their posting to the RiseUp Application or website https://intimate.guru/ including all subdomains of this Website, (the “Website”). Continued use of the RiseUp Application and/or the Website will be deemed your acceptance of the revised Refund Policy. If you disagree with this Refund Policy, please do not use RiseUp Services, the RiseUp Application, and/or the Website.

  1. ENTIRE AGREEMENT

  1. This Refund Policy, together with Terms of Service and the Privacy Policy (“Agreement”) — a legally binding contract between you and Reliz LTD, a Maltese limited company doing business at 2 office 1, Trejqet Huggiega, Triq Victor Scerri, Naxxar, Nxr 1032, Malta, and its affiliates and subsidiaries. Other than as expressly stated herein, this Agreement has no third-party beneficiaries.
  2. All definitions of terms used herein for which no definitions are provided shall have the same meaning as defined in our Terms of Service and/or Privacy Policy.

  1. SUBSCRIPTION PURCHASE AND POSSIBILITY OF CANCELLATION        

  1. Through the Website, you may purchase the subscriptions using the Payment processors (as defined in our Terms of Service) of RiseUp Services (“Purchase”).
  2. You can do this by visiting our subscription purchase page on the Website. On this page, you can find information about the types of subscriptions available, and you can select your desired subscription option, after which you can proceed with the payment process through our third-party services (“Payment processors”).
  3. After entering your payment information and completing the transaction, the Payment processors will process the request and verify your payment information, including credit card validity and balance availability. If the payment is successful, the Payment processors will provide us with payment confirmation.
  4. Then, we will update your subscription information and provide you with access to the appropriate features of the RiseUp Services.
  5. You agree that the Purchase is final, that we will not refund any transaction once it has been made, and that the Purchase cannot be canceled unless the refund provisions are specified in this Refund Policy and applicable to your circumstances (for instance, you purchased a subscription through the Application Store, such as Google Play Market or Apple App Store).

  1. REFUND ELIGIBILITY

  1. Notwithstanding the foregoing, you may be eligible to receive a refund of a one-time payment or last subscription payment in the following cases:
  1. For Purchase of month or 3-month subscription: you have experienced technical issues with your Purchase within 30 (thirty) calendar days starting from the Purchase date and have requested a refund during the same 30 (thirty) calendar days from the Purchase date (where the Purchase date shall be understood as the date of validation of your payment by our servers for a one-time payment or as the date of validation of your last subscription payment by our servers) and, as a result, your use of the Purchase is rendered impossible.
  1. Your eligibility for the refund because of technical issues will be decided by us at our sole and absolute discretion. To make a decision about your refund request, we may ask you to provide the following information:
  1. Your device’s model, operating system, and version;
  2. the steps you are taking when this issue appears;
  3. a screen video or screenshots that would illustrate the issue;
  4. any additional information that would help us identify the problem if the details you have already provided are insufficient to identify the issue you're experiencing.
  5. Your ability to demonstrate that you have actually followed the plan by providing us with a screen video or screenshots of your workout plan history, which you have personally passed.
  1. The technical issues may include material crashes, failure to launch, non-clickability of buttons, and other issues, which render your use of the Purchase impossible.                
  2. If you did not get visible results after following the Content recommendations and met all of the following conditions:
  1. For Purchase of a month or 3-month subscription: To be eligible for a refund on the grounds of not getting visible results, the minimum number of completed workouts in your plan during 7 (seven) consecutive days (two weeks) should be equal to at least 7 workout sessions..

  1. REFUND PROCESS

  1. All refunds will be calculated according to the actual Purchase price paid at the time of Purchase.
  2. We are not liable for any refund due to defect/dysfunction on your Device, including but not limited to inability to install and/or problems due to Internet connectivity.
  3. If you want to cancel your Purchase and are entitled to any refund, we reserve the right to charge a fee to cover the cost of any administrative or other expenses we may have suffered due to your Purchase, to the extent permitted by applicable law.
  4. To request a refund, please contact us through email via support@intimate.guru.
  5. Please note that to process the payment we use the Payment processors. Such services enable the transaction initiated by you and notify us of its completion. We do not store or collect your payment details ourselves, except for the required one for product fulfillment. All other payment details are provided directly to the Payment processors.
  6. If we agree with you to issue a refund, we will not make this payment directly to you, but will inform the Payment processors of what we have agreed, and the Payment processors will issue the relevant refund. The Payment processors reserve the right to issue refunds at their discretion.
  7. If you live in the European Union, you have certain rights to withdraw from distance purchases; however, please note that when you order the Purchase, you acknowledge and agree that you accept and consume the Purchase promptly once our servers validate your Purchase and the purchased Content is successfully delivered to you and therefore your right of withdrawal is lost at this point.
  8. BY STARTING DOWNLOADING THE PURCHASE, YOU HEREBY EXPRESSLY CONSENT TO THE IMMEDIATE PERFORMANCE OF THIS AGREEMENT AND ACKNOWLEDGE THAT YOU WILL LOSE YOUR RIGHT OF WITHDRAWAL FROM THE AGREEMENT ONCE OUR SERVERS VALIDATE YOUR PURCHASE AND THE APPLICABLE PURCHASE IS SUCCESSFULLY DELIVERED TO YOU.

  1. PAYMENT METHOD RESTRICTIONS AND ALTERNATIVES

  1. If we incur costs and/or expenses because a payment is declined and this is your fault (e.g., because there are insufficient funds in the account or the credit card limit has already been exhausted), then we are entitled to bill you for the actual costs and/or expenses incurred.
  2. Where there is a legitimate reason, we reserve the right for each Purchase to refrain from offering certain payment methods and to specify alternative payment methods.

  1. CONTACT US!

  1. Any notice or other communication under this Agreement shall be in writing and shall be considered given and received when sent by email, text messaging, or notifications. The language of the communication shall be English. Please submit any notices to us relating to this Agreement via email to support@intimate.guru.